How to Hire a House Cleaning Service: 7 Questions to Ask First

Not all cleaning companies are equal. Before you hand over your keys or door code, ask these seven questions.

1. Are you licensed, bonded, and insured?

This protects you if something is broken or a worker is injured on your property. Any legitimate company will produce a certificate of insurance in minutes.

2. Do you background-check your staff?

Your home is one of the most personal spaces you have. Confirm background checks and W-2 employment (not gig contractors) whenever possible.

3. Will I get the same team each visit?

Consistency drives quality. Rotating strangers can't learn your preferences.

4. What's your satisfaction guarantee?

A real guarantee means they'll come back and re-clean anything you're unhappy with — no charge.

5. Do you bring your own supplies?

Yes should be the default. Also ask about eco-friendly options if that matters to you.

6. How do you handle cancellations and rescheduling?

Look for flexibility with reasonable notice — 24 to 48 hours is normal.

7. Can I see recent reviews and references?

Google reviews, Nextdoor, and testimonial pages tell the real story.